Stephen Farnsworth

Master's of Business Administration (MBA), emphasis in Business Intelligence and Data Analytics - University of Massachusetts Global (formerly Brandman University). Irvine, CA

Bachelor's of Computer Science - Pacific University Forest Grove, OR

UMass Global (Formerly Brandman University)

Adjunct Professor, School of Business and Professional Studies 2020 - Present

• College professor teaching:

  1. 1. 1. 1. CSCU 200 - Introduction to Computers and Data Processing

           2. CSCU 301 - Introduction to Computer Programming

• Very highly rated by students with successful outcomes and a passion for helping non-traditional students learn important concepts

Farnsworth Solutions

Owner 2018 - Present

• Private consulting practice focused on a variety of client needs

• Focused on helping clients identify areas of opportunity and training

• Higher Education Enrollment Management consulting

• General systems and analysis consulting

UMass Global (Formerly Brandman University)

Assistant Vice Chancellor, Enrollment Analytics & Systems 2018 - Present

• Vision and execution of enrollment systems & reporting

• Responsible for setting of enrollment budget for University

• Strategy, reporting, analysis, systems customization and training across Enrollment and Student Services division

• Senior leadership team in Enrollment and Students Services division

Director, Enrollment Analytics & Systems 2016 - 2018

Senior Enrollment Analyst 2014 - 2016

Rain Salon, LLC.

Owner 2007 - 2015

Portland Trail Blazers, Inc.

Database Marketing Manager 2010 - 2014

Database Analyst 2007 - 2010

Huron Consulting (Formerly Stockamp & Associates, Inc.)

Senior Products Analyst 2004 - 2007

Senior Programmer Analyst 2001 - 2004

Certified Salesforce Administrator 2016 - Present

Certified Five9 Administrator 2016 - Present

Eagle Scout 1995

Dreamforce Salesforce Conference (Virtual) 2022

Five9 CX Conference (Virtual) 2020

Dreamforce Salesforce Conference (Virtual) 2020

Dreamforce Salesforce Conference 2019

UPCEA Conference 2018

Five9 CX Conference 2018

CALEM Conference 2018

Dreamforce Salesforce Conference 2016

CALEM Conference 2017

Five9 CX Conference 2017

University of Massachusettes Global 9/2022 - Present

Introduction to Computers and Data Processing

• Fall 2021 - Student rated 4.9/5

• Spring 2023 - Introduction to Computer Programming (in-progress)

Brandman University

Introduction to Computers and Data Processing 3/2020 - 5/2022

• Spring 2020 - Student rated 4.6/5

• Fall 2020 - Student rated 4.7/5

• Spring 2021 - Student rated 4.7/5

University off Massachusettes Global

Enrollment and Student Services Trainings 2014 - Present

• Systems, processes, Salesforce, reporting SQL & databases

Boy Scouts of America 2019 - 2020

Cub Scout Den Leader

Oak Creek Elementary School / Lake Oswego Soccer Club 2017

Youth Soccer Coach

St. Therese Elementary School 2010-2012

Youth Football Coach

Mogul Busters Ski School 1995-2000

Children’s Ski Instructor

Reed College Swimming Instructor 1992-1996

Children’s Swimming Instructor

Soft Skills:

• Leadership

• Customer Service

• Culture

• Customer Satisfaction

• Presentations / Public Speaking

Analytics & Consulting:

• Process Optimization

• Business Intelligence

• Data Analysis

• Business Analysis

• Process Mapping

• Automation

Technical Skills:

• Business Intelligence

• SQL

• Databases

• CRMs - Microsoft Dynamics, Salesforce, Hobsons) - comfortable with all CRMs

• Python

• Java

• HTML

• Excel

• Direct Report - "I have worked with a number of exceptional people throughout my career. Steve is easily at the top of that list. As a member of his team for over five years, I always knew he genuinely cared about the business, the work, and, most importantly, me and my colleagues. Steve is a sharp analyst, excellent project manager, and the best supervisor I've ever worked for. When presented with a new opportunity, which exceeded my position on his team in virtually every way, I had to think long and hard about whether or not to move on. That indecision was born purely from my desire to continue working with Steve. While I ultimately did leave the team, I fervently hope it will not be the last time Steve and I work together."

• Business Partner - "I worked with Steve and his team for over two years and always found him to be professional, reasonable, open-minded and willing to work hard as a team to receive any desired results. His intelligence, positive attitude and sense of humor made him a great business partner! Even the difficult conversations were easier with Steve due to his understanding of all situations. I would welcome the chance to work with him again."

• Direct Manager - "I worked with Steve directly on a couple occasions, most recently at Brandman University. Steve was one of the original hires for Brandman's Enrollment Coaching Center, and it was immediately clear that Steve had exceptional analytical abilities, database programming and reporting skills. We were able to make smarter enrollment decision and ultimately exceed our enrollment targets because of Steve's analysis and innovative reporting methods. Steve was quickly promoted into a director role and became a well respected leader within Brandman University as a whole. What makes Steve special is that he combines these technical abilities with off the charts EQ levels, remarkable communication skills, and natural leadership abilities. However, perhaps the most impressive thing about Steve is that he combines this rare skill set with an amazing sense of humor, quick wit, and loyalty. He truly is everyone's friend and makes work fun. I strongly recommend Steve to any organization that is looking for a strong leader."

• Peer/Colleague - "I am very lucky to work with Steve! He is able to listen to the business objectives and propose solutions. He partners with you to drive success and his diverse background in technology and business solutions makes him a valuable resource to me and my team. As someone who doesn't come from a technical background, it is great to collaborate with Steve as he has a unique ability to break down the technical details and educate me on the process so I can better understand how it will help us reach our objectives. Anyone would be lucky to have Steve on their team."

• Internal Client - "As a sales director, lead generation and CRM were two very important aspects of managing a thriving department, luckily I had the pleasure of working with Steve on both of these. In my time with the Trail Blazers, Steve played a vital role in not only procuring and qualifying our leads from various sources, but also managing surveillance on their performance. Automated reporting really made my job much easier and this was due to Steve's hard work and excellent knowledge of how to get us the data we needed in a timely manner. Always easy to work with, Steve's expertise and professionalism were apparent from day one, which made it easy for me to rely on him to help get our sales reps the leads they needed, get me the data I needed and even help decipher the correct demographics of who we wanted to target for specific sales campaigns. Steve's hard work made it possible for our sales department to experience prolonged success over a number of years."

• Peer/Collegue - "I had the pleasure to work with Steve and learn from him in many different situations. Steve was always the best technical resource as well as the best at teaching others effectively. Steve performed high above the typical employees capacity, and I was always very impressed with his organization and quality of work. I recommend Steve, his work ethic, and his leadership to anyone or any organization."

Average overall student feedback rating of 4.75/5

Student quotes (all anonymous) - a small sample of some comments received from students during the anonymous feedback process at the end of courses:

• “If I had to take another class like this, I would definitely choose this professor for teaching it. On a scale of one to ten, this professor definitely rates a top ten and is absolutely phenomenal in his teaching of this class.”

• “Prof Farnsworth was incredibly understanding and supportive. He offered real solutions and responded quickly to my requests. He was a phenomenal instructor and had amazing follow up.”

• “This professor is a phenomenal professor who rates a top ten in everything he has taught me in the eight weeks of this class.”

• “Professor Farnsworth was very help and supportive throughout the entire course. It was a tough term for me after a year worth's break from school and other personal matters but Steve made sure I knew that I was capable of completing my assignments. If you are looking for a teacher that will be there for you, ready to assist in any form, I would definitely recommend him.”